At Favors by Gina, we are committed to making your event a happy one. If for any reason you are uncertain of the level of quality of any of the products and gift-wrapping we offer, we suggest you purchase a sample. By purchasing a sample, you will know exactly what to expect when your order arrives.
In the unlikely event you are dissatisfied with your order, we will accept return of the merchandise. You will be charged a 20% restocking fee, plus the return shipping costs. All returns must be in their original packing materials. There is an additional $1.50 charge, per item, for the return of gift wrapped products. There is a "No Return Policy" on our personalized favor orders.
If any merchandise was received damaged upon delivery, we will gladly send you a replacement at no cost to you. Please call us immediately at 1-888-644-8259, if you have any problems with your order. All items that are damaged must be saved in their original packing material so that we may file a claim with the transport carrier.
We are confident you will be more than pleased with our service and look forward to the opportunity of serving you.
Favors by Gina